The Richmond Retirement Suites at The Northern Hotel Bexhill

Terms and Conditions

Please read this guide. Confirmation of a booking by the Client is deemed acceptance of these terms.

Contracting Parties

These terms and conditions govern the contract between The Northern Hotel (72-82 Sea Road, Bexhill-on-Sea, East Sussex, TN40 1JN) and you, the Guest.


Availability of rooms at the rates shown may be limited and/or restricted to certain periods. The Hotel reserves the right to refuse any bookings for good reason.

Reservations, Acceptance & Payment

Your Credit Card details are required to confirm your reservation. Alternatively, you may pay a deposit to secure your reservation. At the discretion of the Hotel, or for some packages, pre-payment may be required.

Guests who have not made a reservation in advance must pay by credit card on arrival and may be asked for additional means of identity.

All balances are due on departure.

Arrival & Departure

Hotel rooms are available from 2.00pm on the day of arrival. Rooms must be vacated by 11.00am of departure unless otherwise agreed with the Hotel Manager.

Block Bookings (3 rooms or more)

Where the party organiser is paying for the full cost of accommodation and services then 50% of the total cost of the booking must be paid six weeks prior to arrival date. This is a non-returnable deposit, cancellations on any or all of the rooms during this time will lose the pro-rata deposit. Thereafter One Week prior to arrival any cancellations will incur the full cost of the accommodation as per our Cancellation Policy.

Organisers of Third Party bookings are responsible for the conduct of their party whilst in the hotel. In the event of any disturbance or damage the hotel reserves the right to make any necessary charges to the individuals concerned to recoup their costs for damage or loss of earnings. In the event of any member of your party failing to procure credit card details the Party Organiser must take responsibility for any such costs in the case of damages or loss of earnings by the hotel.

Where possible Block Booking organisers are advised to make provisional reservations for their group and ask each individual to make their own booking arrangements with the hotel.

Cancellations and non-arrivals

A charge will be levied in respect of reservations which are subsequently cancelled, or in the case of non arrival. In the case of bookings cancelled within seven days of the proposed arrival date the total cost of accommodation will be charged less the cost of breakfast, unless we are able to re let the room at the same rate. We recommend that appropriate insurance is taken out to cover such eventualities.


All guests are required to complete a Registration Document and to furnish us with all relevant details as required by law. In the case of a third party paying for accommodation each occupant must also furnish us with their own credit card details, which will be held as security on during their stay.


Rates and Tariff as advertised in the hotel and on the website and are inclusive of the current rate of VAT. Prices for additional items, such as Restaurant & Bar meals, Bar drinks, etc are on display at relevant locations and available on request.

Right of Refusal

The Hotel reserves the right to refuse a guest entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner. Unacceptable behaviour from a previous visit will also be a reason for refusal.


The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, Guests or Representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.

Health & Safety

Please be aware of your own Health & Safety. If you have any particular needs that require assistance please make our staff aware, this will help us to ensure efficient service and the appropriate response.


Dogs can be accepted at the discretion of the management given Prior Arrangement and guarantee of suitable bedding, food and water provision for the dog. The owner of the dog or owner’s representative will be solely responsible for the safety of any person on the hotel premises who may be injured by your pet. The owner of the dog or owner’s representative will be responsible for any damage caused by your pet. Please see the separate information leaflet on Dogs. Dogs are not to be left alone in the room for long periods.


Children are welcomed into the hotel. Children (under 16) must be under the supervision of an adult at all times.


The Management cannot be held responsible for loss or damage beyond the Hotel Proprietors Act of 1956. Keep valuable items with you at all times. Do not leave valuables in your room or unattended anywhere within the hotel. Small items can de deposited with the hotel for safe-keeping, and an official receipt must be obtained for all items. Please be aware insurance cover is limited for items kept for safe-keeping, please discuss your requirements with the management.

Security – Keys

Reception is Closed between 11.00pm & 7.00am. For security purposes the Front Door may be locked at anytime. Please ensure you have your keys on you when you leave the building.


You are advised to familiarise yourself with the Fire Escape Procedures, these are on display in all bedrooms and communal areas.


This is a 'No-Smoking' Establishment. It is against the law to smoke on these premises.
All rooms are fitted with Smoke Detectors and it is an offence to tamper with them. In the event of anyone smoking on the premises we reserve the right to charge your credit card or invoice you for any additional cleaning charges. If the room is not able to be occupied by incoming guests because of the smell of smoke or smoke related effects or damage, there will be a further charge to recover the cost of lost revenue plus any related administrative fees.

Comments & Complaints

Any comment or complaint regarding your stay should be made to the Hotel Duty Manager at the time of the occurrence so that the matter can be resolved as quickly as possible.

Accessibility & Wheelchair Access

Everyone's needs vary and we have adapted our facilities as best as possible within the constraints of an Edwardian Building. Please see our Accessibility & Wheelchair Access Statement. You are advised to contact us for further information particular to your own requirements since all of our rooms are different.

Publications & Website Information

Every effort is made to ensure the accuracy of information provided in our leaflets, brochures and website. We cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend or cancel any of the information should we find such alternations necessary. The Northern Hotel cannot be held responsible for events beyond its control of its suppliers (such as fire, strikes, industrial action, technical problems with transport and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary, which is caused as a result of such events.

Privacy Statement

Your name, address, email and telephone number are kept merely for processing your booking (or future bookings) and strictly in accordance with the Data Protection Act 1998, The Hotel Proprietors Act 1956 and the EU’s GDPR 2018. Personal details are never passed onto any other third parties. Information regarding particular requirements during your stay may be held to facilitate any future stay, (i.e. Newspaper, Diet, Mobility), if you do not wish us to hold this information please advise us at the time of your booking. If payment is made by credit or debit card these details are only taken at the time of transaction and are never held or stored by computer or manual filing system


Other than for death or personal injury caused by the negligence of the Hotel, the Hotel's liability to the Client is limited to the price of the booking.

Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function the client, guests or any outside contractors of the Client. The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.

Clients are responsible for any damage caused to the structure of the hotel, furnishings, fittings or equipment by any act, omission, default or neglect of the Clients, their guests or sub-contractors and will pay the Hotel on demand the amount required to make good or remedy any such damage.

The Northern Hotel excludes all loss of valuables and damage to property and any direct, indirect or consequential losses suffered by you, other than death or personal injury resulting from a negligent act or omission by the Northern Hotel or its employees. If you have valuable items please discuss this with the Hotel Manager on arrival. Your statutory rights remain unaffected.


72-82 Sea Road
East Sussex
TN40 1JN
United Kingdom

3 Star Enjoy England Award
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